AI-NET Support is
now on LINE!
Quick & easy contact for AI-NET Users
Add us on LINE today!
Make Things Easier and More
Convenient with LINE Registration!
In addition to our traditional inquiry form and phone support, you can now easily ask questions or request assistance through LINE as well! Simply register, and you can conveniently check auction information and the latest updates anytime.
Our staff provides attentive support, and with multilingual capability, communication with overseas customers is smooth and stress-free.
Make full use of these convenient features and enjoy an even more comfortable service experience.
STEP 1
Scan the QR code and download the app.
STEP 2
Add as a Friend by entering the ID or clicking the button.
STEP 3
Send your
・Membership number
・Company name
→ Registration complete
Sign up LINE in just 3 easy steps♪
You can ask questions, make inquiries, and check all the great deals!
Get the Information
You Need with a One-Tap
Search from the Menu!
What you can check from the menu
Can’t Find it in the Menu?
Just Send Us a Message!
Simply send us a message from the chat screen about anything you’re curious about or would like to check.
Our staff will respond carefully to each inquiry based on the message you send.
For example, if you send “How to apply for negotiation,”
you will receive the instructions for submitting a negotiation request!
If It’s Hard to Explain on
a Call, Just Send Images!
Even if something is difficult to explain over the phone, you can simply send us an image or screenshot.
Based on the information you provide, our staff will offer the most suitable guidance for your situation.
*Please note that we do not accept negotiation or inspection requests via LINE.
Kindly apply through the designated method.
How to send images
Exciting Bonuses are
Coming Soon on LINE!
Stay tuned!
We will be sending useful information and special coupons that can help you in future auctions.
You can look forward to many valuable perks, such as fee discounts.
Be sure to check them out and make the most of Arai Auction with these great offers!
When you meet the specified conditions, a coupon will be issued, and you can use it for various benefits.
Our response hours are Monday through Saturday, from 10:00 AM to 5:00 PM
(excluding company-designated holidays).
Please note that this service does not support voice messages, LINE voice calls, or video calls.
Depending on the nature of your inquiry, we may not be able to provide an answer or may switch
to phone support instead (for inquiries unrelated to our services or involving personal information).
